National Consumer Commission - The Legal Chamber

The Supreme Court held that a company purchasing software to automate and streamline its core, profit-generating business operations does so for a "commercial purpose" under Section 2(1)(d) of the Consumer Protection Act, 1986. Consequently, it does not qualify as a "consumer" and cannot maintain a complaint before a consumer forum for alleged deficiency in such services. Facts Of The Case: M/s Poly Medicure Ltd., the appellant, is a company engaged in the import and export of medical devices. To implement an export/import documentation system at its plant, it purchased a product license for the "Brillio Opti Suite" software from M/s Brillio Technologies Pvt. Ltd., the respondent. After making the requisite payment, the appellant alleged the software was defective and non-functional. Cla...

This judgment addresses an anomaly in Section 25 of the Consumer Protection Act, 1986, as amended in 2002, which inadvertently limited enforcement to "interim orders" only. The Supreme Court applied purposive interpretation to read "any order" in place of "interim order," thereby allowing enforcement of final orders as decrees under CPC Order XXI for the period 2003–2020. It also clarified that appeals against execution orders lie only to the State Commission, with no further appeal. Facts Of The Case: The appellant, Palm Groves Cooperative Housing Society Ltd., comprising flat purchasers, filed a consumer complaint against the respondent builder, M/s Magar Girme and Gaikwad Associates, alleging deficient services and seeking execution of a conveyance deed for the common areas. The Distr...

Tag: National Consumer Commission

Supreme Court Clarifies: Buying Software for Business Is Not ‘Consumer’ Activity

Supreme Court Ensures Consumer Rights Are Enforced : No More Paper Decrees